And next Dell will pat me on the behind and tell me to buy myself something pretty.

Thursday, May 14th, 2009

Thursday’s Child sent this twitter:

“Women Bloggers: Have you seen this yet? I thought you’d find it particularly delicious. http://www.msnbc.msn.com/id/30709961″

Hey, I’m a woman blogger!  So I checked out the link.

Apparently, yet another marketing company is trying to figure out how to market to women.  The computer company, Dell, has recently launched a new site it’s calling “Della” that is supposed to be targeted towards women.

Women in the 1950s, perhaps.

From the MSN article:

“Computer sales have slowed down, but has it really come to this? Dell, the world’s second largest manufacturer of PCs, last week launched a cutesy site for women called “Della.” What’s next, “Dello” for guys? Maybe No. 1 PC maker H-P wants to do something similar like “Hewlett-Packarda” for females, and “Hewlett-Packardo,” as in Ricky Ricardo, for men?

Sounds silly, just as silly as Della is. Netbooks and laptops are presented as fashion statements, and the site’s “tech tips” includes a feature, “Seven Unexpected Ways a Netbook Can Change Your Life,” which starts out by saying, “Once you get beyond how cute they are, you’ll find that netbooks can do a lot more than check your e-mail.”

Among those uses: Finding recipes online (Wow! I didn’t know you could do that!), making “your mini … your meditation buddy as you take mini-breaks throughout your day (schedule them, with reminders, on your calendar),” and using a netbook “to track calories, carbs and protein with ease, watch online fitness videos, map your running routes and more.”"

I had to quote it from the article because it seems that “Della” has already gotten to updating their article and included words like “home office” and “translate your blogs into other languages” into the mix.

Gee, thanks.

Yet again, another marketing company fails miserably to connect with women.  And do you know why?  Because they can’t seem to figure out that women have brains and don’t need to be talked down to in order to be courted.  Apparently we make major purchasing decisions based on how ‘cute’ something is and whether or not it will help us ‘track carbs’.

Seriously?

Here’s a tip: if you want my money, don’t talk to me like I’m a moron.

That money you’re asking for?  I made it.  In fact, more and more women – I’d venture to say most

women – are responsible for earning at least a portion of their disposable income.  We’re no longer living in a world where women are sitting at home trying to decide how to spend the weekly allowance their working husbands gave them.

Try to imagine you’re talking to someone who is capable of holding down a job.

The thing is, you know the people who work at these companies were raised by and are married to women.  Hell, I’m going to go out on a limb here and suggest that these companies actually have female employees.  They might even let women make real life actual decisions.  So why, when it comes to trying to sell their products to women, do they stop thinking about the women they know and immediately start talking to some washed up stereotype of what a woman was supposed to be?

Do you know what I buy based on whether or not it’s cute?

Clothes.  And shoes.  And fashion accessories.

And here’s a newsflash – the fashion industry understands that cute isn’t enough.  Women pay more for quality construction and fabric in our clothing.  Yes, even when it comes to fashion, we are able to comprehend concepts like value.

Do you know what else we understand?

Technology.

Math.

Computers.

Science.

Are there really people out there who see all of the hugely successful, powerful women in the world and assume that she must have some male assistant somewhere handling all of her technical issues and checking her email for her?  Really?

Why is this so hard for marketing and PR firms to figure out?  Women are taken seriously in politics and board rooms and households across the world, but brand managers remain completely clueless about how to talk to us.  I am absolutely baffled as to what is causing such confusion.  I’d also like to know what women these companies are consulting when they are putting together these campaigns.

I mean, surely it’s occurred to them to talk to women, right?

By the way, Dell?  Here’s another tip for you.  When you’re deciding what to name your new site?  Maybe pick a name with an available domain, instead of one that is already owned and being used by another company.

And thus concludes your marketing lesson for the day.

You’re welcome.

  1. But the cute is such a shiny distraction from the real work I have to do. Like managing finances, promoting a business, and researching my kids’ illnesses.

    Stoopid PR.

    • Miss Britt says:

      @Angie [A Whole Lot of Nothing], funny – home office was one of the things mentioned in the updated version of the Della article about things you can do with a notebook. ;-)

  2. Shash says:

    So Dell wants to market to me? Okay, fine. They can start by giving me a free Mini to play with and visit their sites with. This way I can say “Everything Looks Better on a Dell!!”

    Just sayin’.

  3. PocketCT says:

    You are awesome. Thank you.

  4. fidget says:

    wait, you are telling me that I could use this computer thing to find RECIPES? Holy shit! Do you think I could find a forum to discuss ironing techniques? I don’t want to fall behind in the latest trends concerning pressing pleats in my darling husbands pants- he might look for it elsewhere if you know what I mean

  5. OMFG. The day I start coordinating my notebook with my clothing selections for the afternoon? Just shoot me. I don’t give shit about swirls and hot pink polka dots on the cover.

    What I give a shit about is wireless Internet, hard drive space, RAM, and the ability to Skype my Germany peeps.

    Oh, and Dell? Mac girl, right here. You lost me at “Windows.”

  6. Lexi says:

    God, I hope this doesn’t make me a “troll”, but…Honestly? Yeah, I think the whole “della” thing is (yet another)stupid marketing ploy.

    But I don’t understand why this is such a big deal.

    • Turnbaby says:

      @Lexi, why do you think it’s just fine?

      • Lexi says:

        @Turnbaby, when I went to the dell website, I didn’t find anything I found particularly offensive. Now, maybe they read the MSN article and changed things; I don’t know.

        It just seems that it’s been blown out of proportion. Yes, the whole thing is downright silly; I’m just not taking it personally.

    • Miss Britt says:

      @Lexi, oh man – nothing about your comment is trollish in the slightest! No worries.

      It’s a big deal – well, meh, it’s an annoying thing, I have too many other things that are a “big deal” for real in my life – to me because of how everything was dumbed down.

      It’s not the fact that they have different colors – my laptop happens to be red. It’s the overall attitude of marketing companies that women the way to reach women is by appealing to their need for recipes and workout routines.

      What bugs me the most is that I get the feeling we’re some alien market group that they just cannot figure out how to reach.

  7. Lexi says:

    (forgot to subscribe; ignore me)

  8. FyreGoddess says:

    I agree that setting up a separate area to market computers to women is stupid, HOWEVER…

    I work in IT, I do my research, I know about technology and know exactly what I want before I start even shopping around. That said… if it’s *also* cute, that’s a bonus. I like cute things… I like cute gadgets… I like cute technology.

    And Dell is top-notch in my book anyway.

    So, yeah… cute is a perk. I just won’t pay extra for it.

    • Miss Britt says:

      @FyreGoddess, my last three laptops have been Dells – so I have no problems with the technology of it. And my laptop is red – so the colors don’t bother me.

      It’s the overall feel of the campaign that irks me.

  9. avitable says:

    They should have tried Dellgina. That would have been much better!

  10. Turnbaby says:

    And that’s yet ANOTHER reason to have a Mac

    • Miss Britt says:

      @Turnbaby, I can’t use a Mac because of work.

      Oh. And the expense. Heh.

      • Turnbaby says:

        @Miss Britt, the expense of the MacBookPro–which is not that much considering its capabilities– is offset by the fact that it is a dream to use and actually makes doing what i want to do on a laptop enjoyable.

        I was concerned about making the switch because of compatibility issues for work. I am lucky in that the main programs I use for work–Word and Excel–have been made to run on Macs.

  11. Mrs Soup says:

    I agree with FyreGoddess. I know what I want in my technology. And if its cute, that’s a plus. But that’s not a requirement. I want something that will WORK.

    The part that really makes me sad? If you buy the Mini 10 Promise Pink netbook, a whole $5 will be donated to the Susan G. Komen Breast Cancer Foundation. Wow, $5? Really? Pushing your limit there. Even most of the (red) products that were offered donated $10-$50 to AIDS research.

    Whatever.

  12. Lynda says:

    Heh, I think if Dell saw my laptop, they would do a double take.

    I read an article recently that said women have their finger on the tech world even more than Dell does. I guess Dell missed that….

    And I know guys who like to cook, too!

  13. Erin says:

    Ahhh stereotypes–sort of like how in commercials for laundry detergent it is always the Mom doing the laundry and commercials for trucks always feature a big brawny dude driving them.

    Sadly, there are just as many women promoting this stereotype as men. The women in charge of the marketing and sales departments at my last day job were appalled when I suggested that our “Mom’s Night Out” event include more than cooking and cleaning tips.

    • Miss Britt says:

      @Erin, or the fact that all of the commercials that are on during the day are for dish soap, diapers, and getting a college degree.

  14. Rachel says:

    I dittoed and re-Tweeted your post. But maybe I disagree with you.

    It’s possible that their marketing strategy is very effective.

    The video of ultra-thin, sexy women with the laptop–don’t we want to be them?

    Don’t we all wish that we had fitness activities to track? You seem to, but I don’t. I wish I did.

    For so long, computers have been made for men. Mac went on a limb and made Macs in cool colors. Dell’s doing the same, only their laptop is affordable.

    The images of thin beauty, friendship and style appeal to women. The word “family” appeals to women.

    Overall, I think the way they’ve marketed the minis is smart.

    • Miss Britt says:

      @Rachel, I definitely think that it’s smart marketing to appeal to who we want to be.

      But – I don’t think we have to go so far as to think who we all want to be is a woman who cooks great food for her family. Full stop.

      Making computers for women is smart.

      Advertising to women with antiquated language is less smart.

  15. Rachel says:

    Submitted my comment before finishing:

    Thinking women may protest what Dell’s doing. Like your outraged commenters are.

    But most women just buy into our culture’s messages.

  16. SciFi Dad says:

    Not to defend them, but I think their target demographic was the non-technical woman: the ones who care what a netbook looks like and have no clue what to do with one.

    You, and anyone reading this post, are not their target. You probably don’t care what colour your laptop is, and you know enough to customize your O/S and probably hardware to a degree.

    Poorly defined target? Definitely. But I don’t think they were talking about all women, just the women they can’t sell to with their current strategy.

    But that’s just my perspective.

    • Miss Britt says:

      @SciFi Dad, I didn’t include it in this post – but that was one of the things I was most annoyed by as someone who has worked in marketing and advertising.

      Someone who is NOT tech savvy? Is probably NOT going to find their way to that site.

      Especially since “della.com” doesn’t even go to their site.

      While equally as insulting, this campaign would have made more sense as a print add in RedBook.

    • RebTurtle says:

      @SciFi Dad, I was all primed to post, until SciFi Dad took the words out of my mouth. Yes, they are targeting to women who want a “pretty” netbook. They are not targeting to bright, independent, tech-savvy women like yourself – at least not with that campaign. They have the normal Dell site for that. Let’s face it, if you’re reading this you can probably find what you want without a salesman’s help. I just picked up a (Eee PC) netbook myself, but it doesn’t match any of my work boots….. Then again, I’m a geek and avoid Dell like the plague. I probably spend upwards of $2000 a year at NewEgg.

  17. Robina says:

    I bought my Dell laptop because it has pretty pink flower on it.

    NOT.

    I actually searched a lot for a laptop I needed/wanted that would do what I needed and wanted it to do.

    But I do love the fact that I could get it Red!

  18. Darla says:

    OMG they market it to find recipes on-line as their #1 ploy. Wow, big whoop.

  19. Selma says:

    I definitely wouldn’t buy a Della, but I might consider a Dellgina.

  20. Bre says:

    I love love LOVE this post! Thank you Britt!

  21. Becca says:

    Oh wow, could they make mine yellow with little ladybugs all over it??? NOT!

    This is like that stupid french commercial about shaving your ‘garden’ (ladies, ykwim) and how if you shave it your man will love you more. When are we going to stop being the audience the patriarchal ad geeks try to dumb down to? Grrr.

  22. Kris says:

    Not to excuse their serious lack of brains in the marketing department I can see exactly who Dell is targeting here. My mother (in her late 50′s) and stupid women. Seriously though technophobic women my mothers age would be wooed by this marketing. Also women who are too stupid and lazy (oh yes you DO know a few of those) to do and real research into computers. Because I’ll tell you what…Dell computers are pieces of sh*t. No self respecting woman let alone person would buy a Dell. Secondly if someone is very techo-savvy they would be having a custom computer BUILT for them…not buying presassembled computers through an inferior company like Dell. Second largest computer company in the world doesn’t make it any good nor (obviously) does it make them any good at marketing.

    • Miss Britt says:

      @Kris, maybe that’s the problem. And THAT is a focus group I can’t relate to.

    • RebTurtle says:

      @Kris, If you can find a place to get parts to build laptops with, I’ll buy their stock. Until then, we are tied to the likes of Dell, HP, Toshiba, Samsung, Sony, Acer, Asus, and, *gasp* Gateway.

      • Kris says:

        @RebTurtle, Actually my family uses a company called CyberPower to BUILD our laptops. They are a grat company and their laptops and desktops are built to MY/your expectations and tend to run 20-30% LESS than any other laptop on the market. You should look into their stock. Heh.

        • RebTurtle says:

          @Kris, You missed something in the translation. I can add them to the list of available OEM builders, but I dare you to find a retailer that sells laptop motherboards, screens, CPUs and graphics cards, etc. I can have a laptop built for me at any of the aforementioned etailers. If by “custom built” you mean you get to choose the CPU speed, RAM size, and Hard Drive size, I can do that on Dell’s site.

          When you can build your own the way you can build a desktop with a choice of competing parts brands and models, you’ll pique my interest. I’ve built about 20 computers in the last 10 years, and my new Eee PC is the first retail bought machine I’ve ever purchased – for me or anyone else.

        • avitable says:

          @Kris, yeah, what Reb said. I’ve ordered nothing but Dell laptops for my work and home, and they’re built exactly to my custom specs, but it’s nothing like building your own desktop by hand.

  23. Marinka says:

    I saw that they are now marketing cigarettes in pink packaging to women. Because that’s pretty.

  24. Sybil Law says:

    Typical, out of touch, useless asshat. I hope they get fired over it. My ovaries are insulted.
    By the way- I agree with you. :)

  25. Bonnie says:

    God, I love it when I can describe something as “scathing”. That’s what your post is, and while I’m glad you wrote it, I don’t think Dell deserves a head-up on their dumbass pandering campaign. Let them figure it out on their own through lost business.

  26. pocket queen says:

    Um, nothing more to say.. I completely agree with everything you said (like I’m sure pretty much every other woman out there that area examples of perfectly self sufficient money-earning, economy-impulsing buyers).

  27. Faiqa says:

    I understand where you’re coming from, but as I read your post, I got the distinct feeling that you were equating “thinking woman” with “working woman.”

    Also, I think your wording implied that if a woman did find these marketing strategies to be appropriately targeted to her that she is, in some way, archaic or less of an achiever than a woman who does not. Perhaps you didn’t mean it that way… or perhaps I need to go back and read the post again.

    • Faiqa says:

      @Britt, Just an addendum to inform you and the rest of the Internets that I still worship at the altar of Brittness. :)

    • Lexi says:

      @Faiqa, I think you hit the nail on the head here….I didn’t really have much problem with the site itself (though as I’ve already stated, yes, the concept is pretty stupid). I like cute things. And they did at least include technical specs (RAM, etc) on the products pages. So if they match the “regular” dells in price/quality, who cares if they’re cute?

    • Miss Britt says:

      @Faiqa, no way do I think “working” means “thinking”.

      I DO, however, think that when one woman accomplishes something, it makes a statement that the rest of us area capable of it. I think that while you choose not to work, the fact that I do is a reminder to the rest of the world that you are capable of working if you CHOOSE to.

      I guess I wasn’t thinking about the kind of woman that would be swayed by this site, because I’m honestly having a hard time imagining this campaign working on any of the women I know.

  28. Whit says:

    I’ve owned a lot of crap in my time, but few have matched the level of pure crap that Dell puts out- whatever they call it. Don’t do it, Della.

  29. Hilly says:

    I’m actually of the same mind as SciFi Dad and Faiqa…plus a little bit of Lexi. I just don’t see the big deal in this at all, which is odd because I can usually make many mountains out of one molehill. I think my reasoning is the same as the others’ though…I believe they are targeting the type of woman who is NOT tech savvy and who WOULD say, “Look at that pretty pink laptop computer! I really want to have that!”.

    Maybe right now they just aren’t marketing it correctly OR we’re just not seeing where they are advertising this site. If placed in the right places, it probably could actually bring them more buyers from an untapped market.

    In any case, I don’t find it particularly offensive at all because I know they aren’t actually talking to ME, the kind of woman who knows exactly how to build her own laptop on Dell.com!

    • Miss Britt says:

      @Hilly, I guess we each have our own things that bug the shit out of us or are important to us.

      Women in advertising, for some strange reason, is one of those things for me.

  30. NYCWD says:

    I have to agree with Sci-Fi Dad with the addition that there are women who think they are into tech because… OMFG! They blog! Or they’re on Facebook! Or they use Twitter which is what all the tech savvy people use!

    Yet not one of them know who Leo Laporte, Kevin Rose, Jason Calacanis or Steve Wozniak are… and they just think Adam Curry is a former MTV VJ.

    Tech savvy my right butt cheek.

    • Lynda says:

      @NYCWD, omg Woz was on Dancing with the Stars! How could us ladies not know who he is????

      (Well, except I never watch the show. ;) )

    • Miss Britt says:

      @NYCWD, and see – this is one of the reasons this campaign annoyed me so much.

      Because I am NOT tech savvy. I use a computer and the internet daily and have used it to make me more productive. But that doesn’t mean I’m tech savvy.

      But when talked to like an adult, I can still manage to understand the benefits of having a computer.

  31. Becca says:

    OMG, NYCWD I used to watch Leo Laporte on some kind of techy show when I was in my early 20′s. He was on with some girl right? I haven’t heard that name in years, but I still recognized it. Does that make me tech savvy???? :)

    • NYCWD says:

      @Becca, It was called The Screen Savers and his cohost was Soledad O’Brien. That may make you tech savvy for 1994… but if you don’t know that Leo Laporte is the owner/operator of the This Week In Tech (TWiT) Network, which just happens to be the #1 Tech Network on iTunes amongst other things, then your savvyness probably died when the first Dotcom bubble burst.

      But that’s OKAY! Della is here for you now… ;)

  32. And I thought their shitty products were enough reason to hate them…

  33. [...] is seeking more female customers with their new Della website that treats women like we still live in the 50’s. [...]

  34. RebTurtle says:

    Although I can see how many women might find this marketing campaign an insult to their intelligence, I don’t think we can rail against Dell for attempting to open up what has until now been a niche market. Let’s put it in perspective, ladies. What color is your cell phone, and why did you choose that particular model? My guess is that around 80% of women and men couldn’t tell you whether they are on a GSM or CDMA network, let alone the pros and cons of each. Most know whether their phone takes pictures, but have no idea how to get the pictures off of their phone.

    Dell doesn’t market to the technical elite (Okay, not directly- they bought Alienware). They market to the masses. That, after all, is where the money is. You also don’t want to confuse unsavvy potential customers with a bunch of technobabble. You stick to the lowest common denominator. Kind of like Superbowl commercials. They don’t appeal to our intellectual side, they inundate us with images of sex, food, alcohol, and slapstick humor – and it is highly effective.

  35. Sarah says:

    The main problem I have with marketing like this is that it assumes exactly what Rebturtle said – that women buying laptops is a niche market. I find that really hard to believe, but I don’t have the data, so it may very well be true. But here’s the thing. The key to niche marketing is to APPEAL to that niche, isn’t it? To make that niche feel like you really get them.

    Judging by the comments here (http://content.dell.com/us/en/home/della-wired-life.aspx ) it doesn’t look like we’re alone in feeling like Dell doesn’t get us.

  36. RebTurtle says:

    Perhaps we’re looking at it too broadly. This campaign is not so much meant to contain and appeal to what every woman wan, it is to sell a product that is targeted at a female audience. Just because you’re a woman and you don’t like it doesn’t mean you have to be offended. People market purses, liposuction, glitter lipstick, and thousands of other products directly to women, too. If you don’t like them, you simply don’t buy them.

    This is not to say that the Dell site is not in poor taste or that it couldn’t be executed in a more appropriate fashion. I think that Britt has some very valid complaints. I just think that merely being a woman doesn’t make you the target demographic for this marketing campaign (Being a hyper fashion-sensitive yuppie with little technical knowledge or interest therof….maybe).

  37. [...] Thaidoweb 2008 Which is which Cheap Laptop or Cheap Desktop Thaidoweb 2008 is also a nice resource.And next Dell will pat me on the behind and tell me to buy myself something pretty Miss Britt I found some cool stuff here: And next Dell will pat me on the behind and tell me to buy [...]

  38. amanda says:

    I’m ashamed to be typing on a dell right now. the same dell i bought to use in UNIVERSITY.. women go there sometimes dell…

    the subject line made me laugh so hard i almost peed btw

« « On Parenting and Dance Parties in Living Rooms | So I went to see the endocrinologist today… » »